Good Furniture provides quality IKEA furniture, we believe you will be fully satisfied with it.
We are committed to complying with all obligations under consumer law. Any rights you have under this policy are additional to any rights you may have under consumer laws.
Change of mind? No worries.
For most items, if you change your mind about your purchase you can return the item or exchange it (subject to stock availability).
Goods must be returned in unused condition, in original packaging along with proof of purchase and within 30 days of the purchase date. This applies to change of mind returns only, not returns for damaged, incorrect or faulty items - refer below for further information.
All Change of Mind refunds are issued at the discretion of Good Furniture. We reserve the right to refuse a refund or exchange for a Change of Mind request if it does not comply with these conditions.
We also offer a 24 months warranty which covers any manufacturer defects. Any damage caused by improper use or incorrect care of a product is the sole responsibility of the user. The warranty does not include the replacement of an item due to normal wear and tear.
You must inspect each product including inside of the package upon arrival (although the package looks ok from outside). Tearing, ripping, holes, fork hoist holes, compression to the outer packaging at time of delivery are all indications of a possible damage or loss within.
You must inspect each piece which inside box before start assembling. If you find any piece was broken or damaged after open it, please contact us immediately.
We don’t accept any damage claim after assembled, please check all pieces before putting it together.
According to freight company policy, all damage claims should be emailed with photos in 7 days (from the date of receipt of the packages ), we don't accept any damage claims over 7 days.
We can swap the damaged or refund your all payment as long as it complies with our refund or exchange policies.
Damaged goods must be returned to us in the condition received by you with all original packaging.