Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We don't cover any damage to or misuse because negligent installation or operating, inadequate packaging, cleaning or maintenance or unauthorized modifications.
We may request for you to email/send pictures of damaged or defective merchandise so, we can investigate where and when the damage occurred. If goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@goodfurniture.co.nz.
Exchanges (if applicable)
We only replace items if they are defective or damaged(before assembled). If you need to exchange it for the same item, send us an email at info@goodfurniture.co.nz and send your item to: Good Furniture, 2D, 12 kawakawa place, Whenuapai, Auckland 0814.
Gifts Card, Voucher, Reward
If the item was marked as a gift card, voucher or reward when purchased, you’ll receive a gift card, voucher, reward credit for the value of your return.
Shipping
To return your product, you should mail your product to: Good Furniture, 2D, 12 kawakawa place, Whenuapai, Auckland 0814
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the return is a result of our error, you are not charged any freight cost.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
